How payment works
MU Unit is free to play. Anyone who wishes can support the game with a voluntary contribution and receive bonus credits, which are used in the game.
There is no subscription or automatic billing. Each contribution is a one-time payment and nothing renews on its own. To stop paying, simply do not contribute again.
7-day right of withdrawal
Under article 49 of the Brazilian Consumer Protection Code, you may withdraw from a contribution within 7 calendar days after the payment is confirmed.
- The credits from that contribution must be intact in your account, unused.
- We refund the amount paid, including the Bank Fee, by the same payment method, within 10 business days.
- The credits and bonuses tied to that contribution leave the account immediately.
How to request it
Open a ticket at muunit.com/conta/suporte or write to suporte@muunit.com or info@unitgames.com.br, stating the account and the payment date. A member of the team reviews every request.
After 7 days or with used credits
After 7 days, or for any part already used, there is no refund, unless the failure was ours.
When you use credits or bonuses, you request immediate delivery of the chosen virtual resource. The used part is considered delivered and consumed, and is not refunded in money.
Incorrect charge or failure on our side
Double charge, confirmed payment with no credit, or a paid resource that was not delivered: we check with the payment processor and fix it, delivering what was missing or refunding the amount.
Payment disputes
Disputing a payment in bad faith after using the credits, through your bank or by other means, is fraud: the account is suspended and the credits, items and resources obtained with that amount are removed.
Payment made by a minor
Parents or guardians may ask suporte@muunit.com to delete a minor's data and refund the contributions they made, with proof of the relationship.
Closing your account
You can close your account at any time. See Delete account and data. Credits, bonuses, items and characters are deleted with it and are not refunded in money.
If a game shuts down
We will give at least 30 days' notice on the game's website, stop accepting contributions on the day of the notice, and refund contributions made in the 7 days before the notice that remain unused.
If it is not resolved
Write to info@unitgames.com.br. In Brazil, you may also contact your city's Procon or the consumidor.gov.br platform.
The full text is in the MU Unit Terms. If there is any difference, what is stated there prevails.