Who handles this request
Responsible party: UNIT GAMES LTDA, CNPJ 69.860.540/0001-41. This page applies to MU Unit, including the MU UNIT app (com.muunit.jogo), to this website and to the company's official channels.
The game's own page, with the same procedure, is muunit.com/excluir-conta. The website, launcher, game and app all use the same account.
How to request it
- On the website (fastest): sign in at muunit.com/login, open My account, choose Delete account (muunit.com/conta/exclusao) and tap Request deletion of my account. To confirm, type your login and, if you use two-step verification, the code.
- By email: write to suporte@muunit.com or info@unitgames.com.br from the email registered on the account, stating your login and that you want to delete it. If the message comes from another address, we may ask for extra confirmation.
- If you lost access to your account, you can use email. Do not send passwords, verification codes or documents by email: if we need to confirm your identity, we will tell you what to do.
Data received through social networks and messages
If you talked to us on Instagram, Facebook, WhatsApp, X or another platform, or connected a service to one of our games, request deletion at info@unitgames.com.br, stating the profile name or phone number used.
You can also remove an app's access in the platform's own settings. That stops new access but does not delete what we already received: for that, make the request above.
How quickly we reply
We confirm receipt and reply within 15 days, as the LGPD requires. We notify you at the account's email when it is done.
If a payment, withdrawal, report or penalty is in progress, we may ask to conclude it first and will explain why.
What is deleted
- the website account and the game accounts linked to it;
- characters, items, vault, zen, guild membership and game progress;
- credit balance and bonuses, which are not refunded in money;
- registration data: name, CPF or ID document, date of birth, email, mobile number and address;
- support tickets, preferences, app devices, linked livestreams and the Discord link.
Deletion is final. Deleted characters and items cannot be recovered. If you have earnings to withdraw, withdraw them before requesting.
What is kept and for how long
After deletion we keep only what the law requires or what is needed to defend ourselves in legal proceedings:
- payment, refund and withdrawal records and tax documents: for the period required by law, generally up to 5 years;
- access logs (IP address, date and time): 6 months, as required by the Brazilian Internet Civil Framework;
- acceptance of the Terms and Voice Rules: up to 5 years;
- anti-cheat records, reports and penalties, including the banned device code: up to 5 years.
This data stays blocked, is not used for any other purpose, and is deleted at the end of the period.
I only want to delete some data
You may request only the correction or deletion of specific data, without closing the account, at suporte@muunit.com or info@unitgames.com.br. If the reply does not solve it, you may complain to Brazil's National Data Protection Authority (ANPD).